

Tap Option Menu (three dots on top right corner) or tap Manage Apps and then the Option Menu (three dots on top right cornerĦ.
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These steps are often device dependent and if those provided below do not work you should look up how to change the default browser for your specific device make and model in order to complete this step.ģ. To help you change your default browser, we have provided some steps below which work for most Samsung/Huawei devices. To resolve the issue you could try using a different browser. This could be due to the default browser that your device is using. Simply enter the OTP in the field provided in your browser and click Continue to complete authentication and login to online banking. If you do not enable notifications, or your phone cannot be reached when you are logging in, then you will be given another way of confirming that it is you.Īfter entering your Customer ID and PAC, if your phone can’t be reached, you can generate an OTP (One-Time Passcode) in the EBS Authenticator App. You are not required to enable push notifications for all apps on your device, you can just enable them for this app. It will not be used to send marketing messages. This app is only used to complete SCA for online banking. Responding to this automated message is the quickest and easiest way that you can confirm that it really is you logging into your account. Enabling notifications allows us to send you secure automated messages even when the app is not open, every time you log into Your Accounts Online. When installing the EBS Authenticator App you may be asked to enable notifications.
